Innovation in concrete logistics: The digital revolution of Cementos Bio Bío

THE CHALLENGE
In 2018, Cementos Bio Bío (Cbb), one of the leading companies in Chile in lime, concrete, and cement, took over a critical and overlooked part of the cement business in the national industry: the scheduling of concrete dispatches to its customers (concreting). The collaboration with INNSPIRAL, which had begun at its headquarters in 2017, indicated an opportunity to drastically improve this process through innovation, in terms of resources invested, dispatch accuracy in terms of timing, and customer experience.

THE SOLUTION
The teams at Cbb and INNSPIRAL decided that this opportunity required the digital transformation of the dispatch scheduling process, including artificial intelligence and machine learning. Involving the IT, Commercial, Operations, Product, Logistics, and Innovation departments, a 100% digital solution was designed based on two components: an internal interface for digitalizing capabilities and an intelligent scheduler capable of managing concrete orders, modifications, and cancellations dynamically and in real-time, with its interface available in both web and mobile application formats.

THE OUTCOME
After 4 months of work, the first version of the platform was delivered, which is currently being implemented in three concrete plants in different parts of Chile. The expected results are an annual increase of 5% in fleet utilization and a unique service experience in the market.